Common Questions

The request says "Awaiting Response", what does that mean?

The workflow has paused on an external step, typically a vendor form. The requestor sent the vendor a tokenised link; once the vendor submits the form, the request resumes and lands back in your inbox.

I cannot find a request I know was sent to me.

Check the company switcher in the top bar; you might be looking at the wrong company. Also check the All Requests screen if you are an Admin, or ask the requester to share the link.

Can I change my decision after I approve?

No. Approvals are not reversible. If you approved by mistake, ask an Admin to start a new request that supersedes the wrong one.

The approver before me approved but I cannot see their comment.

Open the workflow timeline on the right side of the review screen. Each completed step expands to show the comment.