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A genuine physical return

  • A customer ships back 5 units they no longer want. You enter the credit memo line as normal and leave Inventory Handling on Return to Stock.
  • On posting: one Item Ledger Entry is created for +5 units. Nothing else happens.
  • Result: on-hand inventory for ITEM001 goes up by 5 units, and the customer/G-L side is credited $100.00. This is identical to how Business Central has always worked; nothing about this transaction is different because Elevate Credit Memo is installed.